WestJet hits back at passenger compensation ruling in court case

CALGARY — WestJet is arguing it shouldn’t have to compensate a passenger who filed a complaint with the Canadian Transportation Agency last year about a last-minute flight cancellation caused by a lack of personal.

CALGARY — WestJet is arguing it shouldn’t have to compensate a passenger who filed a complaint with the Canadian Transportation Agency last year about a last-minute flight cancellation caused by a lack of personal.

Although the airline says the cancellation of Owen Lareau’s flight to Toronto from Regina last July was within its control, it argues in court documents that he should not be entitled to compensation under passenger protection rules, as the crew shortage was a safety issue and therefore exonerated. such claims.

In a motion filed Aug. 10 with the Federal Court of Appeal in Vancouver, WestJet says its first officer booked due to illness about an hour before the flight departed and the planning team was unable to find a replacement as she has no crew. base in Regina.

The court has yet to decide whether or not to pursue the appeal.

The airline said that without a backup co-pilot the flight was unsafe, so it booked Lareau to travel the next day and provided him with hotel stay and meal vouchers.

However, the Canadian Transportation Agency last month ordered the airline to pay Lareau the $1,000 fee owed to passengers whose flights were delayed by more than nine hours, ruling that staffing shortages do not do not constitute a security exemption.

The legal battle comes as airlines including WestJet and Air Canada come under fire for refusing to compensate passengers delayed due to staff shortages due to safety concerns.

This report from The Canadian Press was first published on August 23, 2022.

The Canadian Press