American Airlines flight attendants must stop leaving behind their crewmates at hotels when they are late for pickup

American Airlines flight attendants have been ordered to stop abandoning crewmates who don’t check out of their layover hotel rooms in time for their designated pick-up time.

When flight attendants are staying at a layover hotel, it is their responsibility to ensure that they leave the hotel at the exact time so that they can jump into the crew van that will be driving them at the airport for their next flight.

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The time between flight departure time and departure time can vary wildly depending on many different factors, including the location of the stopover hotel, expected airport traffic and check-in procedures. local immigration and security.

Because there are so many variables at play, sometimes flight attendants make mistakes and don’t checkout at the right time. And apparently, American Airlines flight attendants are making a habit of leaving overdue crew members behind.

“Over the past few months, we have seen an increase in the number of aircrew being left at the hotel when they do not show up for pickup,” noted the Association of Professional Flight Attendants (APFA) which represents AA crew members in a recent memo

“We’re all in this together, and no one should ever be left behind at the stopover hotel,” the union warned, noting that illness or something worse could be the reason a health worker board did not come down from his room in time.

Flight attendants are now advised to try to make contact with the missing crew member before simply leaving them behind.

As a first step, flight attendants should ask the front desk to phone the missing flight attendant’s room to establish the reason why they did not leave. If there is no response, contact the AA security team and hotel guards should be called to perform a wellness check.

“Taking extra steps when a crew member is not present ensures that they get home safely. If they need help, the appropriate services will be alerted quickly to provide the necessary support,” explains the union.

Some airlines require hotels to wake up flight attendants one hour before scheduled departure, although this is not an official American Airlines policy. With many carriers, flight attendants are even expected to be in the lobby at least five minutes before departure, as being “on time” is considered late.

For flight attendants who have simply slept, the crew van will normally leave without them and the missing crew member will need to take a taxi to the airport at their own expense.

In most cases, the flight may not take off until it arrives at the aircraft, but this is not guaranteed and flight attendants may be left behind.

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Mateusz Maszczynski


Mateusz Maszczynski honed his skills as an international flight attendant at the Middle East’s most important airline and flew throughout the COVID-19 pandemic for a well-known European airline. Matt is passionate about the aviation industry and has become an expert in passenger experience and human-centered stories. Always on the cutting edge, Matt’s knowledge, analysis and news coverage are often used by some of the biggest names in journalism.